Samsonite Reviews

Bought a Samsoninte S'Cure Polypropylene 81 cms Black Hard sided Suitcase at Madrid Barajas airport for 240 EUR. After 1,5 months and 3 trips the rubber on 2 wheels went of. The fourth trip the both 2 small wheels fell of. Warning don't buy this crap of bag. 240 EUR bag and it can't be used outside of the airport ground. If you do the rubber on the wheels isn't made for that.

Giving one star because below one star is not possible. I had purchased a Samsonite Respark suitcase claimed to be delivered in 2 days. I suddenly started showing that the product has been delivered via UPS. Samsonite.de has no direct customer support line to help/email address to address concerns/redressals. Calling UPS, first you need to wait for 45 minutes to reach a consultant and then they have no answers as they are not sure where the product is. Raised a claim on UPS. One full day is finished and UPS has not created any official claim entry. 260 EUR wasted, struggling is additional and of course I need to buy a new suitcase for my travelling. PLEASE DO NOT BUY ANY PRODUCTS ONLINE VIA SAMSONITE.COM or SAMSONITE.DE Website. Avoid delivery via UPS. A big fraud website and delivery company. They just care for the initial sale.

// IN GERMAN for my German friends

Ich gebe einen Stern, weil weniger als ein Stern nicht möglich ist. Ich hatte einen Samsonite Respark-Koffer gekauft, der angeblich in 2 Tagen geliefert werden sollte. Plötzlich wurde mir angezeigt, dass das Produkt per UPS geliefert wurde. Samsonite.de hat keinen direkten Kundensupport, der bei Anliegen/Reklamationen weiterhilft/Emailadresse. Wenn man bei UPS anruft, muss man erst 45 Minuten warten, um einen Berater zu erreichen und dann haben sie keine Antworten, da sie nicht wissen, wo das Produkt ist. Ich habe eine Reklamation bei UPS eingereicht. Ein ganzer Tag ist verstrichen und UPS hat keinen offiziellen Reklamationseintrag erstellt. 260 EUR vergeudet, der Kampf ist zusätzlich und natürlich muss ich einen neuen Koffer für meine Reise kaufen. BITTE KAUFEN SIE KEINE PRODUKTE ONLINE VIA SAMSONITE.COM oder SAMSONITE.DE Website. Vermeiden Sie die Lieferung über UPS. Eine große Betrugs-Website und ein Lieferunternehmen. Sie interessieren sich nur für den Erstverkauf.

Unbelievable! I have experienced similar disappointment as other reviewers here. So I purchased a backpack prior to the pandemic. The material has started to rip from the zipper. The backpack has a so called "lifetime" warranty yet samsonite has been giving me the cold shoulder for over a year! They refuse to honor the warranty and has ignored my emails to them. Yesterday I took the bag to a Samsonite store and they told me the warranty is now only 3 years! WTH! My warranty card says lifetime. Don't care about what they have changed to. You are suppose to honor the warranty the bag came with. This is a rip off! Buyer be aware and don't buy from samsonite. Also, on top of all that, the salesperson charged me 15 bucks to ship to samsonite and receipt says that if item is out of warranty, I'm responsible for payment of return shipping! Just crazy! Lifetime warranty should not cost the customer!!!!

I purchased 2 cases and on one of them the stitching was broken which meant the material and the zip was coming away from the case. when I contacted samsonite regarding the warranty I was told I would need to pay to send my case off to be assessed on whether it could be repaired. The cases cost enough, I cant believe they charge you to look at the case. What kind of warranty is this? Would not buy from them again.

I bought a SGD690 new Samsonite luggages September 2021. After using it twice, we found a small cracked piece from the luggage with no reason.
I've been a royalty customer of Samsonite many years. My family has 7 plus pieces Samsonite luggages and only use this brand.
The experience of this time has made me lose all confidence in this brand. I'll widely advice all my friends and relatives not to use Samsonite, as your standard is not as before.
In a competitive market, your quality and the service attitude will lead your brand to dead corner till disappear.

I have purchased many Samsonite cases in the past.

My experience is that each time you have a problem, you try to contact Samsonite and they always have an excuse for not repairing your case, not providing the spare parts and not even letting you purchase the spare parts.

I am now in the process of disposing of yet another failed case that. was never mistreated and never handled by those very careful baggage handlers!

My advice is to avoid this company as they are dishonest with their guarantee. The only thing that is guaranteed is that you will be out of pocket and you will have wasted your time contacting them, absolutely useless.

If you are unfortunate enough to end up contacting R**e in what I can only assume is "customer service", you may as well give up. Your points will be ignored and your custom not valued.

Needless to say, I will never buy another one of their overpriced substandard products. Will also be spreading the word with my many business colleagues to suggest that this company is avoided due to the poor customer service and poor quality overpriced products.

After my experiences, I was not surprised to see that Samsonite have a woeful Trustpilot rating! Seems I am not the only one to be left disappointed after paying for a premium product and then being left having to replace a case just because they cannot provide spare parts or even have the common sense to offer a like for like replacement.

AVOID THIS COMPANY!!!!!!

Samsonite. Wow. What a terrible company to deal with.
I purchased two sets of luggage from Samsonite and couldn’t even register them on line in either of the two ways it stated on the labels inside the suitcases.

Managed eventually to get a telephone number and was passed around and after many emails they still couldn’t register them and suggested that I keep the receipt and photos of the boxes they came in in case I wanted to make a claim at sometime down the line.

Needless to say as they are brand new and unused so I will be returning them and before I buy the next sets check Trust Pilot and use a company that has better review than 82% of customers complaining.

I had purchased a soft suiter a few years back and the zipper broke The Samsonite store near me had closed and I didn’t know where to send it for repairs
I just happen to be in Lancaster Pa and saw they had a store I went in and Thayer tried to find a store close to me for repairs
The Manager Elaine kermes went out of her way to help me solve my problem
The suitcase was sent out and I received it within a weeks time It looks brand new they not only fixed my zipper that was broke but went over the whole bag a fixed stitching etc I cannot say enough about their great service This is the second time over the year I had a soft bag repaired and was extremely happy thank you to Elaine and the Repair Unit for your great service

I purchased a samsonite suitcase, thinking that it’s going to last me years. It broke on the second use. I contacted customer services, hoping that I will get my money back as part of the 10 year warranty. However, I was told that only the zipper is covered. What utter rubbish! Why make a product, promise a 10 year warranty, but not cover the main part of the product? I am now looking for a new suitcase, but definitely will not purchase a Samsonite one as the brand is a complete waste of money and time.

I bought a Samsonite Firelite luggage 2 years ago, but only able to use it recently because of Covid. Guess what? It broke on my very first time using it. Unbelievable! I bought this luggage thinking that I got the most durable luggage ever. What a crap about their 10 years warranty! Cheap material. Such a wasted of my money